{"id":331,"date":"2021-11-26T09:41:15","date_gmt":"2021-11-26T09:41:15","guid":{"rendered":"https:\/\/drjoohn.com\/?page_id=331"},"modified":"2026-01-28T03:25:38","modified_gmt":"2026-01-28T03:25:38","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/drjoohn.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"331\" class=\"elementor elementor-331\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b9e874 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-content-align-center elementor-section-column-vertical-align-stretch\" data-id=\"7b9e874\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59165b0\" data-id=\"59165b0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-439c06c elementor-widget elementor-widget-spacer\" data-id=\"439c06c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0480845 elementor-widget elementor-widget-tm-heading\" data-id=\"0480845\" data-element_type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tm-modern-heading tm-modern-heading--style-03 tm-modern-heading--highlight-style-01\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<div class=\"heading-description-wrap\">\n\t\t\t<div class=\"heading-description\">\n\t\t\t\t<p>Hello, this is our frequently asked questions section. If you have a question about any topic, you'll find several answers here. If you still have a question or can't find the answer you're looking for, please contact us by phone, email, or chat, and we'll be happy to help you as soon as possible.<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9403f5a minimog-accordion-style-01 elementor-widget elementor-widget-tm-accordion\" data-id=\"9403f5a\" data-element_type=\"widget\" data-settings=\"{&quot;active_first_item&quot;:&quot;1&quot;}\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"minimog-accordion minimog-accordion-icon-right\">\n\t\t\t\t\t\t\t<div class=\"accordion-section active\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\"> Why shop at Dr. Joohn?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Prueba<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">What payment methods can I choose?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>M\u00e9todos de Pago:<\/p><p>&#8211; Tarjetas de cr\u00e9dito y d\u00e9bito, (VISA, MasterCard y American Express).<\/p><p>&#8211; PayPal.<\/p><p>&#8211; Transferencia Interbancaria (SPEI).<\/p><p>&#8211; Sucursales OXXO<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\"> Up to 12 Months Interest-Free<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Recibimos pagos a\u00a0<strong>meses sin intereses,<\/strong>\u00a0es una forma de pago que ofrecemos como una promoci\u00f3n a nuestros clientes para cobrar en\u00a0<strong>pagos divididos en mensualidades sin generar intereses<\/strong>.<\/p><p>Esta promoci\u00f3n consisten en que el cliente adquiera nuestros productos con una tarjeta de cr\u00e9dito mexicana hasta en\u00a0<strong>3, 6, 9 o 12 pagos fijos y sin intereses<\/strong>.<\/p><p>Cuando un cliente concreta una compra a Meses Sin Intereses, el banco toma el monto total de la compra de la l\u00ednea de cr\u00e9dito del cliente y lo divide por el n\u00famero de meses de la promoci\u00f3n. A partir de ese momento, empezar\u00e1 a generar cargos mensuales por la cantidad correspondiente sin cobrar ning\u00fan tipo de inter\u00e9s al tarjeta habiente.<\/p><p>Conforme el cliente vaya pagando la mensualidad correspondiente, el banco informar\u00e1 en el estado de cuenta del cliente el detalle de la compra as\u00ed como la mensualidad que est\u00e1 pagando.<\/p><p>Existen montos m\u00ednimos de cada transacci\u00f3n en base del plazo seleccionado, se indican a continuaci\u00f3n:<\/p><table id=\"table22234\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td class=\"fr-thick\"><strong>Numero de Meses<\/strong><\/td><td class=\"fr-thick\"><strong>Monto\u00a0<\/strong><b>M\u00ednimo<\/b><\/td><\/tr><tr><td>3<\/td><td>$300 pesos MXN<\/td><\/tr><tr><td>6<\/td><td>$600 pesos MXN<\/td><\/tr><tr><td>9<\/td><td>$900 pesos MXN<\/td><\/tr><tr><td>12<\/td><td>$1200 pesos MXN<\/td><\/tr><\/tbody><\/table><p>Usted puede pagar con tarjetas de cr\u00e9dito de los siguientes bancos:<\/p><ul><li>AFIRME<\/li><li>AMERICAN EXPRESS<\/li><li>BANAMEX<\/li><li>BANBAJIO<\/li><li>BANCOMER<\/li><li>BANEJERCITO<\/li><li>BANORTE<\/li><li>BANREGIO<\/li><li>FAMSA<\/li><li>HSBC<\/li><li>INBURSA<\/li><li>INVEX BANCO<\/li><li>ITUCARD<\/li><li>IXE<\/li><li>MIFEL<\/li><li>SANTANDER<\/li><li>SCOTIABANK<\/li><li>VISA Platinum Card<\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">How do I create an account on drjoohn.com?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>&#8211; En el men\u00fa principal de drjoohn.com da clic en el icono de &#8220;Mi Cuenta&#8221;.<\/p><p>&#8211; Da clic en &#8220;Registrarse&#8221;.<\/p><p>&#8211; Ingresa los datos que se te piden. Recuerda que toda tu informaci\u00f3n est\u00e1 protegida de acuerdo a nuestro Aviso de Privacidad.<\/p><p>&#8211; Da clic en &#8220;Registrar&#8221;<\/p><p>&#8211; \u00a1Listo!, ya tienes una cuenta en nuestro sitio web.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">Can I buy online and pick up in store?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Prueba<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">Do I need to be the purchaser to receive my order?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Accordion Content<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\"> Returns and Exchanges<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Accordion Content<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\"> Warranty<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Prueba<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Hello, this is our frequently asked questions section. If you have a question about any topic, you&#8217;ll find several answers here. If you still have a question or can&#8217;t find the answer you&#8217;re looking for, please contact us by phone, email, or chat, and we&#8217;ll be happy to help you as soon as possible. Why shop at Dr. Joohn? Prueba What payment methods can I choose? M\u00e9todos de Pago: &#8211; Tarjetas de cr\u00e9dito y d\u00e9bito, (VISA, MasterCard y American Express). &#8211; PayPal. &#8211; Transferencia Interbancaria (SPEI). &#8211; Sucursales OXXO Up to 12 Months Interest-Free Recibimos pagos a\u00a0meses sin intereses,\u00a0es una forma de pago que ofrecemos como una promoci\u00f3n a nuestros clientes para cobrar en\u00a0pagos divididos en mensualidades sin generar intereses. Esta promoci\u00f3n consisten en que el cliente adquiera nuestros productos con una tarjeta de cr\u00e9dito mexicana hasta en\u00a03, 6, 9 o 12 pagos fijos y sin intereses. Cuando un cliente concreta una compra a Meses Sin Intereses, el banco toma el monto total de la compra de la l\u00ednea de cr\u00e9dito del cliente y lo divide por el n\u00famero de meses de la promoci\u00f3n. A partir de ese momento, empezar\u00e1 a generar cargos mensuales por la cantidad correspondiente sin cobrar ning\u00fan tipo de inter\u00e9s al tarjeta habiente. Conforme el cliente vaya pagando la mensualidad correspondiente, el banco informar\u00e1 en el estado de cuenta del cliente el detalle de la compra as\u00ed como la mensualidad que est\u00e1 pagando. Existen montos m\u00ednimos de cada transacci\u00f3n en base del plazo seleccionado, se indican a continuaci\u00f3n: Numero de Meses Monto\u00a0M\u00ednimo 3 $300 pesos MXN 6 $600 pesos MXN 9 $900 pesos MXN 12 $1200 pesos MXN Usted puede pagar con tarjetas de cr\u00e9dito de los siguientes bancos: AFIRME AMERICAN EXPRESS BANAMEX BANBAJIO BANCOMER BANEJERCITO BANORTE BANREGIO FAMSA HSBC INBURSA INVEX BANCO ITUCARD IXE MIFEL SANTANDER SCOTIABANK VISA Platinum Card How do I create an account on drjoohn.com? &#8211; En el men\u00fa principal de drjoohn.com da clic en el icono de &#8220;Mi Cuenta&#8221;. &#8211; Da clic en &#8220;Registrarse&#8221;. &#8211; Ingresa los datos que se te piden. Recuerda que toda tu informaci\u00f3n est\u00e1 protegida de acuerdo a nuestro Aviso de Privacidad. &#8211; Da clic en &#8220;Registrar&#8221; &#8211; \u00a1Listo!, ya tienes una cuenta en nuestro sitio web. Can I buy online and pick up in store? Prueba Do I need to be the purchaser to receive my order? Accordion Content Returns and Exchanges Accordion Content Warranty Prueba<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-331","page","type-page","status-publish","hentry","post-no-thumbnail"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/drjoohn.com\/es\/wp-json\/wp\/v2\/pages\/331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drjoohn.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drjoohn.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drjoohn.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drjoohn.com\/es\/wp-json\/wp\/v2\/comments?post=331"}],"version-history":[{"count":22,"href":"https:\/\/drjoohn.com\/es\/wp-json\/wp\/v2\/pages\/331\/revisions"}],"predecessor-version":[{"id":22576,"href":"https:\/\/drjoohn.com\/es\/wp-json\/wp\/v2\/pages\/331\/revisions\/22576"}],"wp:attachment":[{"href":"https:\/\/drjoohn.com\/es\/wp-json\/wp\/v2\/media?parent=331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}